Terms and conditions

Definitions

• "Rosae", "we", "us" — Quantelloventures Private Limited
• "Customer", "you" — the person making the booking
• "Booking", "Reservation" — a confirmed slot at a Rosae private theater
• "Advance" — the online payment (amount shown at checkout, varies by theater) that confirms a booking
• "Balance" — the remaining slot price plus GST due at the venue
• "Slot" — one of the five fixed daily 3-hour windows

Eligibility

• You must be 18 or older to make a booking.
• You must provide accurate name, phone, and email at the time of booking.
• Bookings made for a minor must be supervised by an adult throughout the slot.

The booking process

• Bookings can be created online at rosae.in, by WhatsApp, or by call.
• The advance (shown at checkout) is required to confirm.
• Confirmation is delivered by SMS, WhatsApp, and email.
• Balance payment is due at the venue before the slot starts (cash, UPI, or card).
• The slot is reserved exclusively for the booking party — no shared seating.
• Five fixed slots run daily: 10am–1pm, 1pm–4pm, 4pm–7pm, 7pm–10pm, 10pm–1am.

Pricing & payments

• Slot price varies per theater and guest count — see the individual theater pages.
• All prices include GST.
• Rosae does not store card details. Payments are processed by a PCI-compliant payment gateway.
• Refunds are governed by the refund policy.

Cancellation, rescheduling, and refunds

In summary (full detail on the refund policy page):

• Refunds: 10+ days = full / 7–10 days = 60% / 5–7 days = 30% / less than 5 days = nil
• Rescheduling: less than 24 hours = not allowed / 2–5 days = 20% charge / 5–7 days = 15% charge / more than 7 days = free
• No-shows forfeit the advance and the slot.

Customer responsibilities at the venue

• Bring your own OTT account (Netflix, Prime, YouTube, etc). Rosae does not provide accounts or content.
• Bring your own device for casting. Laptops via HDMI and pendrives are not supported.
• Outside food and cake are allowed.
• No smoking inside the theaters.
• No alcohol without prior intimation.
• Damage to furniture, electronics, or fixtures is chargeable at replacement cost.
• Late arrival eats into your slot — we close on time so the next booking can start on time.

Rosae's responsibilities

• Provide the booked theater for the full slot duration.
• Maintain working AC, screen, sound, and seating.
• Keep washrooms clean and accessible.
• Notify the customer at least 12 hours in advance if a theater is unavailable for any reason, and offer either a same-day alternative theater or a full refund.

Limitation of liability

• Rosae is not liable for indirect, incidental, or consequential damages.
• Rosae’s maximum liability for any booking is capped at the amount paid for that booking.
• Rosae is not liable for personal property left at the venue.
• Acts of god, civic disruption, power failure, and similar events are excluded.

Intellectual property

• The Rosae brand, logo, photographs, and website content are the property of Quantelloventures Private Limited.
• Customer photos taken at the venue may be re-shared on Rosae social channels with credit, unless the customer opts out at the time of booking.

User-generated content

• Reviews, ratings, and photos posted by customers must be truthful.
• Rosae reserves the right to remove abusive, defamatory, or copyrighted content.

Account and login

Optional account features (login, profile, booking history) carry standard SaaS terms — no auto-renewal and no recurring charges.

Modifications to terms

We may update these terms — changes take effect when published. Material changes will be communicated by email or WhatsApp.

Governing law and jurisdiction

• These terms are governed by the laws of India.
• Disputes are subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

Contact

• Questions about these terms: [email protected] / 6361729855
• Registered office: 67 Jyothi Nivas College Road, 5th Block, Industrial Area, Koramangala, Bengaluru, Karnataka 560095
• Legal entity: QUANTELLOVENTURES PRIVATE LIMITED

See also our privacy policy and refund policy.